Booking.com Reviews

I had a great experience at Hometown Studios St. Louis Airport. Janelle is a very helpful and experienced manager. She is always friendly and makes you feel welcomed and Deb is our favorite staff member. She is always pleasant to be around and helps with any questions we have.. We recommend you check this hotel out. It is spacious and perfect for extended stay. Has a stove and refrigerator. And I have no complaints.. The new management has cleaned the place up...

Is the first time I had to contact the customer service of Booking.com and honestly I feel so lucky that Mayank A. was on the other side of the line to assist me. He was really friendly and helpful and resolve my problem in a matter of seconds. I booked a flight but I didn’t check the dates and had to cancel and rebook. I couldn’t do it by myself online. Flight is canceled and now just waiting for the refund which is going to be debited in the following days. Thank you for your help Mayank. :)

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have nowhere to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his information and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email.

We have rented 4 different rentals off of the Booking.com app. We have had 3 wonderful trips with tons of new memories for me and my family. I understand that these properties are just being hosted on your website, so the bad experience won't be credited to you, but I will say that having the opportunity to rent a vacation home in any state anywhere you desire is wonderful. Also I have used several other apps, but stand firm that you have the better deals and perks. I give Booking.com 5 stars. I recommend and will definitely be using again.

Terrible company! Due to an emergency, we had to change airline tickets and return to the states. We had booked the flights with ITA via Booking.com. ITA said that we could have a full refund, but Booking.com said we couldn't even though the airline gave the ok. Additionally, our rental car was booked with AutoVia through booking.com. We paid for a full week plus full coverage on the front end. When we arrived in Italy, Autovia said the insurance was invalid and charged us EU 190 for coverage. Because of booking.com we lost several hundred dollars on stupid things. In the end, their customer service would not even help. Completely worthless. STAY AWAY!

I made 4 reservations to different parts in Italy. Made plans based on the posted check-IN & OUT times. As it’s 3 days before I leave, checked under Booking.com the times, all 4 got changed which put me in a panic mode. I messaged all 4 & good enough property owners would still accommodate me on my expected arrival times. Could this an error of booking.com?

I’ve been a loyal customer since 2017. I just booked a hotel and typed in the wrong date. After a frustrating hour of trying to contact the hotel and then having them tell me I had to contact Booking.com, which was impossible on the phone, I finally emailed them about changing the date. They told me to change the date it would cost me $154 of the $171 I paid. Pretty sleazy operation that will take you for anything they can get, apparently. Crappy customer service with impossible phone contact, and obviously horrible customer appreciation. If I could give no stars, I would.

Don't use them. Made reservations and paid in full only get a email of cancellation the day before I was suppose to arrive. Called customer service and she informed me that there was a system glitch. Originally she claimed that the amount wasn't paid in full but once I told her I logged into the account it showed it was paid in full. They then tell me I will receive 1/2 of the money instead of a full refund. Why am I receiving 1/2 of the refund when I didn't cancel? She claimed to call her supervisor while I sat on hold for almost an hour. Still nothing yet they have their money.

BUYER BEWARE. SCAM, DO NOT USE! I lost over $500 because the company claims they “followed protocol” when I contacted the company 1.5 hours after pickup time because the driver was not assigned nor communicated location. They refuse at bare minimum to cover the booking costs and ruined my trip! I also provided full proof/records of the transaction and they refused my request.

Worst experience ever with airline tickets. Be aware if you buy tickets with flex fare they will charge you only 20$ for that BUT when you wanna change flight date you will be charged same as you pay full price for tickets, so I paid chicago-nyc-chicago 735$ 4 persons, and to change date they want to charge me 1000$ plus. Not to mention customer service they barely speaks English. Very hard to understand.